The Baltimore Business Journal recently posted an article about the importance of gratitude in the workplace. The author wrote about how saying thank you is the best, no-cost way of retaining customers. Are you saying thank you enough in the office?
Letting your clients know that they are appreciated will go a long way, and doesn’t cost you a thing. Sometimes we get so caught up in our day-to-day activities that we forget to thank those that are keeping us in business!
Whether it is a hand-written note expressing your gratitude for their business, or spending a few extra minutes on the phone with them, these simple gestures will mean a lot. Remind your staff to do the same, and you will have happy customers who will be more likely to refer you to their friends and family.
Letting your clients know that they are appreciated will go a long way, and doesn’t cost you a thing. Sometimes we get so caught up in our day-to-day activities that we forget to thank those that are keeping us in business!
Whether it is a hand-written note expressing your gratitude for their business, or spending a few extra minutes on the phone with them, these simple gestures will mean a lot. Remind your staff to do the same, and you will have happy customers who will be more likely to refer you to their friends and family.
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