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Gratitude

9/13/2012

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The Baltimore Business Journal recently posted an article about the importance of gratitude in the workplace. The author wrote about how saying thank you is the best, no-cost way of retaining customers. Are you saying thank you enough in the office? 

Letting your clients know that they are appreciated will go a long way, and doesn’t cost you a thing. Sometimes we get so caught up in our day-to-day activities that we forget to thank those that are keeping us in business! 

Whether it is a hand-written note expressing your gratitude for their business, or spending a few extra minutes on the phone with them, these simple gestures will mean a lot. Remind your staff to do the same, and you will have happy customers who will be more likely to refer you to their friends and family.


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    Anne Saile

    Management Expert, Executive Coach, Columnist, Strategic Networker

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