
Try to run your own mini-experiment. Do you find yourself grimacing whenever a particular employee comes in, or rolling your eyes when talking to disgruntled customers? Notice when this happens, and intentionally work to change your behavior the next time. It’s impossible to remove all emotion from the workplace – and you don’t want to - but controlling both verbal and nonverbal communication can help quell negative undercurrents and lead to a happier, more productive workplace.