The old adage says that actions speak louder than words. This is especially true in the work place. We can be polite in emails and professional in our conversations, but it is also important to monitor our nonverbal cues. Regulating this can be very difficult because we often don’t even notice when it’s happening!
Try to run your own mini-experiment. Do you find yourself grimacing whenever a particular employee comes in, or rolling your eyes when talking to disgruntled customers? Notice when this happens, and intentionally work to change your behavior the next time. It’s impossible to remove all emotion from the workplace – and you don’t want to - but controlling both verbal and nonverbal communication can help quell negative undercurrents and lead to a happier, more productive workplace.
Try to run your own mini-experiment. Do you find yourself grimacing whenever a particular employee comes in, or rolling your eyes when talking to disgruntled customers? Notice when this happens, and intentionally work to change your behavior the next time. It’s impossible to remove all emotion from the workplace – and you don’t want to - but controlling both verbal and nonverbal communication can help quell negative undercurrents and lead to a happier, more productive workplace.
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